Service design

From DoWire Wiki

Questions about service design and procedures

1. should routine services like 311, 211, permitting/queries be designed to a very high standard of robustness so they can function through emergencies?
2. should emergency preparedness funding (mostly from federal governments) be a lever or incentive to improve this robustness and design service better or to a high uniform standard across neighbouring constituencies?
3. what union or other labour issues apply to redesigning services to require less labour or better trained labour?
4. what special problems do large cities have?